How Cloud Property Management Software Can Help Big Hotels
Big hotels have a lot to do when it comes to booking clients and
making sure that they have everything that they need. There are a lot
more customers than there are members of staff and there will be times
when they feel like they are running a sinking ship.
Paperwork
Paperwork is a large part of the problem. If you have a big hotel, then you will know that you have to store a lot of paperwork. This is because you need to keep records of everything.
Some hotels will store their receipts, complaints, booking details and even forms that the customers have had to sign to say that they authorise a charge to their card.
This means that hotels have had to use on of the rooms in their hotel for storage. It is generally the room behind reception, so that they have easy access to the forms and they wont really have to leave their desk to file their papers.
This is not ideal for a busy hotel and has often resulted in a lot confusion for the owners and the members of staff. Paperwork has to be filed with some organisation so that people can find the items when they need them.
If someone files the item wrong, then this could result in the item being lost and the files being incomplete. You might think that this is not a big deal, but what happens if the hotel is audited, or a member of management want to check the ins and outs of the hotel?
The loss of paperwork could result in the loss of a job for the person who filed the paperwork wrong, or the supervisor that oversees the department.
This is where clod property management software comes in.
What is cloud property management software?
Cloud property management software is a piece of software that will control the reservation system in your hotel. All the rooms in the hotel, and the restaurants and function rooms, can be booked and paid for using this system.
The interface is a lot more professional than just taking paper reservations or using a spreadsheet because it will automatically update when a room has been booked. Therefore, there won't be any chance that the hotel will double book a room.
Furthermore, everything that happens in the hotel is stored on the cloud system with a secure back-up, just in case something goes wrong. Therefore, paper records are now a thing of the past in the hotel industry.
Hardware
The cloud system will work on many computer systems, including Apple iOS, Linux, Android and Windows. So, it doesn't matter which computer system you already have running in your hotel.
Sometimes, a central system will be able to run on hand-held computers and smart phones, so any member of staff can access the system, even if they are not at reception. This makes it easy for customers to order things like more amenities or book restaurant reservations, with any member of staff, even if they are just passing each other in the hallway.
You might be thinking that you need a customer signature or a copy of an ID for your records. Well, there is hardware for that as well, so that you can have a digital copy of an ID and a digital signature. You just need to buy a scanner and a signature pad to process the information that you need.
Paperwork
Paperwork is a large part of the problem. If you have a big hotel, then you will know that you have to store a lot of paperwork. This is because you need to keep records of everything.
Some hotels will store their receipts, complaints, booking details and even forms that the customers have had to sign to say that they authorise a charge to their card.
This means that hotels have had to use on of the rooms in their hotel for storage. It is generally the room behind reception, so that they have easy access to the forms and they wont really have to leave their desk to file their papers.
This is not ideal for a busy hotel and has often resulted in a lot confusion for the owners and the members of staff. Paperwork has to be filed with some organisation so that people can find the items when they need them.
If someone files the item wrong, then this could result in the item being lost and the files being incomplete. You might think that this is not a big deal, but what happens if the hotel is audited, or a member of management want to check the ins and outs of the hotel?
The loss of paperwork could result in the loss of a job for the person who filed the paperwork wrong, or the supervisor that oversees the department.
This is where clod property management software comes in.
What is cloud property management software?
Cloud property management software is a piece of software that will control the reservation system in your hotel. All the rooms in the hotel, and the restaurants and function rooms, can be booked and paid for using this system.
The interface is a lot more professional than just taking paper reservations or using a spreadsheet because it will automatically update when a room has been booked. Therefore, there won't be any chance that the hotel will double book a room.
Furthermore, everything that happens in the hotel is stored on the cloud system with a secure back-up, just in case something goes wrong. Therefore, paper records are now a thing of the past in the hotel industry.
Hardware
The cloud system will work on many computer systems, including Apple iOS, Linux, Android and Windows. So, it doesn't matter which computer system you already have running in your hotel.
Sometimes, a central system will be able to run on hand-held computers and smart phones, so any member of staff can access the system, even if they are not at reception. This makes it easy for customers to order things like more amenities or book restaurant reservations, with any member of staff, even if they are just passing each other in the hallway.
You might be thinking that you need a customer signature or a copy of an ID for your records. Well, there is hardware for that as well, so that you can have a digital copy of an ID and a digital signature. You just need to buy a scanner and a signature pad to process the information that you need.
Anand Systems is a software company that was developed in 1998.
They have their headquarters in California and in the beginning they
only had their systems installed in 4 hotels in the San Francisco area.
Since then, they have grown rapidly. They now have installations in
hotels in 160 different countries and they use their experience in the
business so that the hotels can run smoothly. Their aim was to be a
one-stop shop for hotels, where they can meet all their technological
requirements. The company has a very good reputation in the hotel
industry and they are very proud of their system.
You can visit their website at http://www.anandsystems.com
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You can visit their website at http://www.anandsystems.com
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