How To Make Your Hotel Work More Effectively
Hotels are notorious for being hard to run. There is so much
going on less than one roof, that anyone could lose track of what is
happening. Even the best managers will get confused and feel stressed
when running a hotel.
Hotel managers have to make sure that the
rooms are ready for new guests that there is sufficient staffing to run
the hotel, and that any of the restaurants, bars or even gyms are
working properly. On top of all this, they will have to make sure that
the accounts are in working order, if there is an audit.
Luckily
for hotel owners and managers, advances in technology have meant that
owning a hotel, or working as a manager of a hotel, has become a lot
easier, in terms of control. If you are wondering how technology can
make your life a bit easier in the hotel business, then read on for some
more information
Reception
If you are
working in a hotel where the reception has to be manned all the time,
then things will be about to change, especially if you work for a chain
company and the other hotels have already changes operations.
First
of all, the large, clunky reception desk can be removed because you
don't need it anymore. You can get a stand-alone station with one
computer on it, or you can have a small desk in the same area.
The
reception desk is going to be replaces by self-service check-in
computers. The customers can now check themselves in and these machines
will even print the key cards out for them. Therefore, you won't need as
many staff members on reception.
It is important not to make the
mistake of having no-one on reception because not everyone will know
what to do with self-service check-in. So, you will need one or two
members of staff to make sure that all of the customers know what they
are doing
Booking Rooms
If you are still
only allowing your customers to book rooms on your own website or over
the phone, then there are ways to attract even more customers to your
hotel.
You could make a partnership with those websites that allow
customers to book rooms in hotels. They are very popular, especially
with customers that like the do-it-yourself type of trip.
Some
hoteliers have resisted allowing these sites to book rooms for them
because they have thought that they would lose control of the operations
of the hotel, but that is not the case.
In fact, using these
websites gives you a lot more control over who is booking your rooms and
when. With advances in technology in the hotel software industry, a lot
more hotels are using 2-way systems for their booking service.
This
is where they will use the same system in their hotel, as the website
will use to book rooms. The owner or manager can update the amount of
rooms, change the price and even have special offers on rooms on the
website.
If the hotel has a booking and then the website has a
booking, then the system will update in real-time and both sides will be
sent a confirmation email. Therefore, there is no confusion and there
is not chance of the hotel being overbooked
Staff
Hotel
managers or owners can then use the same system to organise their
staff. This means that new software has enabled hotels to run off one
service and they don't have to have different software for different
things anymore.
Anand Systems is a software company that was developed in 1998.
They have their headquarters in California and in the beginning they
only had their systems installed in 4 hotels in the San Francisco area.
The company has a very good reputation in the hotel industry and they
are very proud of their system. You can visit their website at http://www.anandsystems.com
Article Source:
http://EzineArticles.com/?expert=Bhavesh_B_Vakil
About the Author
0 comments: